Refund policy
It is Molton Browns’ intention to satisfy our customers.
All exchanges & returns must take place within 30 days of purchase at www.moltonbrown.co.za store of purchase.
All returns and exchanges must be accompanied by a copy of the original receipt, and products must be in a saleable unopened condition.
Only the original credit card used for purchase may be refunded.
Products can be exchanged for goods of greater or equal value, we cannot issue cash or credit in cases where the exchange item is lower than the original purchase price. In cases where the exchanged items are of higher value than the returned items, the customer is liable for the cost difference.
No exchanges or returns will be given on sale, promotional or discounted items.
Exchanges cannot be made on any sale products, opened, or used.
We are unable to process returns or exchanges of products purchased from 3rd party retailers or abroad.
To return any items purchased from the online store, please email Customer Service on moltonbrown@asco.co.za for assistance.
This policy is subject to additional rights consumers have according to the law.
These conditions apply to Online purchases.